ERP for Telecommunications Companies: Automate Contracts, Billing and Technical Services with Etendo

This is where Etendo comes in—an ERP for telecommunications companies that centralizes, automates and optimizes all key industry processes, from customer onboarding and billing to technical support and financial management.

Etendo ERP, adaptable to any country and fully localized for Spain, has proven to be the ideal solution for fixed-line, mobile and internet service providers seeking efficiency, integration, and complete control.

Why Etendo ERP is ideal for telecommunications companies

1. Centralized service contract management

Etendo allows you to manage all your customer contracts on a single platform, including services such as fixed-line, mobile, residential or business internet, and television. Each contract can be configured with specific terms, pricing, start and end dates—ensuring clear and error-free administration.

2. Automated mass billing

One of the biggest challenges for telecom companies is issuing tens of thousands of monthly invoices. With Etendo ERP, this process is fully automated, generating recurring invoices quickly and accurately. The system also adapts to any billing cycle and supports prorated charges, discounts, and commercial conditions tailored to each customer.

3. SEPA payment files and automated non-payment handling

Etendo generates SEPA-compliant bank files to process bulk invoice payments via direct debit. If a payment fails, the system automatically logs the event and can suspend the customer’s service through integrated web services—reducing revenue loss and improving delinquency management.

4. Etendo Mobile: the app for field technicians

Etendo comes with a fully integrated mobile app for field technicians and installers. This tool enables them to receive work orders, register installations, take photos, collect signatures and sync all data with the ERP in real time. It speeds up service activation and improves traceability for every task performed.

5. Complete device traceability by serial number

Each router, antenna or device is tracked by serial number from warehouse entry through to customer installation. Etendo ensures full traceability of inventory, warehouse movements, and device status—enhancing logistical control and technical support.

6. Integration with physical stores and external systems

Thanks to its open architecture and API-first design, Etendo easily integrates with in-store POS systems, network platforms, CRMs or any third-party software. This enables a unified customer view and eliminates data duplication.

7. Full business management suite

In addition to telecom-specific features, Etendo includes all the traditional modules of a modern ERP: purchasing, sales, accounting, finance, warehousing, treasury and more. All in a modular, scalable and modern platform.

Etendo Mobile: boost your field team’s efficiency

Mobility is critical in the telecom business. With Etendo Mobile, your field team can operate on-site without paper forms or call-backs. The app allows them to:

• View and accept work orders
  
• Register installations with coordinates, photos, and signatures
  
• Activate services in real time from the ERP
  
  

This leads to greater efficiency, fewer errors, and a better experience for the end customer.

Global scalability

Plus, as a modular solution, Etendo can be adapted to any country or local regulation, making it a global ERP with a local focus.

Competitive advantages of Etendo ERP over other systems

• 100% integrable with your existing systems
  
• Scalable: from small local ISPs to large operators
  
• Modular: only pay for what you need
  
• No hidden costs
  
• Native mobile app for technicians and installers
  
• Built for your company’s digital growth
  
  

Start using Etendo today. Set up your environment in just a few clicks and explore everything we have to offer—completely free.

Frequently Asked Questions (FAQ)

Is Etendo ERP only for large companies?
No, Etendo adapts to both small ISPs and large telecommunications companies thanks to its modular architecture.

Can I integrate Etendo with my current network platform?
Yes, Etendo integrates easily with network platforms, CRMs and physical POS systems via APIs.

What happens if a customer doesn’t pay their bill?
The system logs the failed payment and can automate actions such as cutting the service via web service.

Can I control my hardware inventory?
Yes, with complete traceability by serial number and tracking between warehouses or customer installations.

Is Etendo Mobile available for all technicians?
Yes, it can be installed on Android or iOS smartphones with access to work orders, forms and ERP synchronization.

Summary

If your telecommunications company needs to automate its processes, improve customer service, manage field teams and gain a centralized view of your operations, Etendo ERP is the perfect solution. Its industry-specific focus, mobile integration and scalability make it the ideal partner for ISPs seeking to grow efficiently. Visit etendo.software for more information and discover how to transform your business today.