Your Etendo Advisor Now Available 24/7: Meet the New Intelligent Agent

This agent is not just a simple chatbot: it is a multilingual advisor available 24 hours a day, 7 days a week, capable of interacting with you both via chat and call.

Whether you want to resolve technical or functional questions, or find out if Etendo is the management solution your company needs, you will always have someone ready to answer instantly.

Advantages of the New Etendo Agent

Implementing this agent is not just one more step in the digitalization of customer service; it is a paradigm shift in how we bring Etendo closer to potential clients and users:

• Total availability 24/7: you will never have to wait for someone to be online again. There is always an advisor ready.
• Multilingual: interacts with you in your native language. Spanish, English, Portuguese, French, Italian, Arabic, Hindi, Tamil, and Chinese.
• Flexible interaction formats: you can choose between chatting or having a direct call.
• Immediate resolution of technical and functional questions: from queries about modules to integrations.
• Guidance to decide if Etendo is what your company requires: a practical guide for those evaluating ERP.
• First line of action in support and sales: the agent filters, solves, and assists, speeding up the entire process.

Etendo Also on Your WhatsApp

Innovation doesn’t stop on the web. Now you can also have the Etendo agent on your mobile phone through WhatsApp, so you always carry it with you.

• Chat directly from your mobile.
• Send voice messages with your questions.
• Save the number and access whenever you need.

   

👉 Talk to the Etendo agent on WhatsApp

With this integration, the support experience is even closer and more practical: your solutions are just a message away.

The Vision Behind the Development

To better understand how this project was born, we spoke with Facundo Moyano, the developer who led the creation of this intelligent agent for Etendo.

According to Facundo,

“The idea came because we wanted to be closer to our users and potential clients.”

The team realized that many people needed quick answers at any time about what Etendo can do for their businesses. Thus was born the initiative to create an agent available both on the website and on WhatsApp.

One of the biggest challenges was ensuring a consistent experience across all channels.

“The most complicated part was making the agent work equally well in different channels, both on the web and on WhatsApp,”

says Facundo.

To achieve this, technologies such as Eleven Labs were integrated, which allow not only chatting but also interacting through calls on the web, in addition to sending voice messages on WhatsApp.

The agent’s multilingual capability was also key from the start.

“We wanted each person to be able to speak in their language… Spanish, English, Portuguese, or any other, and feel that the agent could converse naturally.”

Regarding the impact on the user experience, Facundo sums it up as a true transformation:

“It’s like having a personal guide that helps you explore Etendo at your own pace, without having to wait for someone to contact you.”

Looking to the future, the goal is clear:

“We want the agent to be increasingly useful, with more human-like responses and new functionalities that better showcase everything Etendo has to offer.”

Summary

The new Etendo intelligent agent marks a before and after in digital support: available 24/7, multilingual, accessible on the web, and now also on WhatsApp. Always ready to resolve technical and functional queries in real time, and to accompany each company in its decision to choose the most agile and efficient ERP.

Frequently Asked Questions (FAQ)

What is the new Etendo agent?
It is a digital advisor integrated into the official Etendo website, accessible from a floating bubble in the corner and also on WhatsApp.

In which languages can I interact?
The agent understands and responds in:

• Spanish
• English
• French
• Italian
• Portuguese (Brazil)
• Arabic
• Hindi
• Tamil
• Chinese

Can I talk by call or only by chat?
You can choose between a chat conversation or a direct call with the agent.

Is it available at any time?
Yes, it is active 24 hours a day, 7 days a week.

Can I use WhatsApp to contact it?
Yes, you can save the number here and talk with it via text or even send voice messages with your questions.

What kind of queries does it answer?
It resolves technical and functional questions and also guides you on whether Etendo is the ideal ERP for your business.